Field Operations

Field Operations

Field Service Management

Field Service Management

Get the right technician to the right job with the right parts, without a whiteboard or a group chat.

Get the right technician to the right job with the right parts, without a whiteboard or a group chat.

Book a free demo

Skill- and Proximity-Based Dispatch

Recurring Work Orders for Maintenance Contracts

Offline-Capable Mobile Technician App

Live Location Tracking with Automated Customer ETA Updates

Truck Stock Tied to Work Orders

On-Site Invoicing and Payment Capture

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About

Dispatch Should Not Be Guesswork

Field service breaks down the moment a dispatcher is manually matching technician availability to job location on a spreadsheet. This system gives dispatch a live map, a drag-and-drop schedule and automatic matching by skill and proximity, so the right person gets to the right job faster.

Drag-and-drop scheduling on a live Gantt view

Drag-and-drop scheduling on a live Gantt view

Map view showing technician locations in real time

Map view showing technician locations in real time

Work orders tracked from request to billing

Work orders tracked from request to billing

Features

From Service Call to Closed Job

Five features that take dispatch from reactive to planned.

01

Skill- and Proximity-Based Dispatch

02

Recurring Work Orders for Maintenance Contracts

03

Offline-Capable Mobile Technician App

04

Live Location Tracking with Automated Customer ETA Updates

05

Truck Stock Tied to Work Orders

06

On-Site Invoicing and Payment Capture

Skill- and Proximity-Based Dispatch

Dispatch sees every technician's location, active job, and certifications, routing specialty work to the nearest qualified match instead of whoever's next.

How it works

From Service Request to Closed Work Order

Four steps from intake to invoice.

01

Log the service request

Service request comes in and becomes a work order.

02

Dispatch by skill and location

Dispatcher assigns it to a technician by skill, location and availability.

03

Update status from the field

Technician receives the job, navigates to site and updates status live.

04

Bill automatically

Completed work order flows into invoicing automatically.

Benefits

Why Teams Switch From a Whiteboard

Higher fix rates, less downtime, faster billing.

Higher first-time fix rates

Higher first-time fix rates with better-matched assignments.

Less windshield time

Less technician downtime and windshield time.

Real-time visibility

Real-time visibility into where every job stands.

Faster billing

Faster billing once a job is marked complete.

Enterprise-grade security

Encrypted hosting, role-based access control, and regular backups. Your data always remains fully yours and exportable, with no lock-in.

Transparent, scoped pricing

Every engagement is scoped individually with a fixed price and timeline agreed upfront — book a free consultation for a tailored quote.

Built for your whole team

Role-based views mean owners, managers, and frontline staff each see exactly what they need, nothing more, nothing missing.

Before / after

What Changes on Day One

Before

Dispatch matched jobs to techs on a whiteboard

Techs sent to jobs far from where they are

Office waits until end of day for a status update

Billing waits on a technician's paperwork

After

Drag-and-drop dispatch on a live schedule

Jobs matched by skill and real-time location

Technicians update job status live from the field

Completed work orders flow straight to invoicing

FAQ

Field Service FAQ

Can technicians work offline in areas with poor signal?

How does it decide which technician to recommend for a job?

How does it decide which technician to recommend for a job?

Can customers see when a technician is on the way?

Can customers see when a technician is on the way?

Can customers book their own appointments?

Can customers book their own appointments?

How is parts inventory handled for service vans?

How is parts inventory handled for service vans?

Can we track technician certifications and expiry dates?

Can we track technician certifications and expiry dates?

How long does implementation typically take?

Is our data secure, and who owns it?

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